Questions we hear often.

An ad hoc visit to your premises is S$150 per hour before GST, with a minimum of one hour. On a managed plan, on-site visits are the ones that plan includes.

Managed plans are priced by enquiry. The figure depends on users, devices and scope, and we send a written proposal before anything starts.

Subscriptions follow the users who are active. We can send a short change summary, or a statement, so you can see what moved.

Yes. Once you confirm the quote, we invoice for it. Larger projects can be billed in stages, agreed before the work starts.

Send their name, role and start date. We create the mailbox and licence, set up multi-factor authentication, and send the login, usually the same day.

Yes. After we verify who is asking, we reset the password or authenticator and help them enrol again.

Yes. Annual licences cost less per user, and monthly licences are easier to change. We add and remove users as people join and leave.

Send us the bounce message. We check the recipient server, DNS and filtering, then fix the cause we can reach.

Yes. We look after the DNS records your mail and website depend on, and we set the email signatures staff send.

Do not click it. Forward it to us, and we will verify it, block the sender if it is not real, and warn the rest of the staff.

Yes. We quote the renewal and handle it, so the cover does not lapse while someone hunts for a login.

Yes, and we recommend it. We turn multi-factor authentication on and help each person enrol.

We set up and monitor backups for servers, PCs, and cloud mail and files. If a backup fails, we follow it up.

We assess the machine and quote either a warranty extension or a replacement. If you replace it, the quote includes a migration plan.

Tell us the budget and what the person needs to do. We send two or three options, and setup can be part of the same quote.

Yes. We order it, configure the apps, email and security, and deliver it on the date you give us.

We source the part, send a quote, and arrange the repair. Printers that behave are still the goal.

We gather the options, prepare the forms, and coordinate the switch so the office is not left waiting on a line.

Not always. We survey the premises first, because reconfiguring or replacing old units often fixes it.

We troubleshoot from your side, then log the fault and chase it with your provider.

Most issues are fixed remotely. If a vendor needs access, it is controlled and goes through a ticket.

Yes. We set that up through secure remote access or a cloud desktop, so the work stays on a system we can look after.

Yes. That includes Apple ID and activation-lock issues, handled through Apple's official process.

Send the name, role, start date and what they need access to. We aim to have email, the device and the folders ready on day one.

Same business day for most requests, and everything is tracked as a ticket.